Problem
Shops receive incomplete requests and waste time on calls
Many customers write messages like 'my car is making a noise' or 'a warning light came on'. Without a clear flow, the team has to ask for the same data before guiding or scheduling.
- Missing vehicle info, issue, year, or required service.
- Customers requesting quotes without enough context.
- Repeated calls for basic services like tuning, brakes, or oil changes.
- Manual follow-up to confirm check-in or notify progress.